Posts Tagged with ‘b5media’

This post really should have a subtitle of “What should you be doing when it comes to customer service?” because it's one of the most crucial ways that a company can screw it up. Mistakes happen, and it's often overwhelming dealing with unhappy or unsatisfied customers. But meeting at least a bare minimum expectation can go a long way toward increasing a user base, and going the extra mile goes even farther.
I can think of several instances where companies have [...]

In the stream of fake news today comes a bit of real news in the tech blogging community: Grant Robertson is leaving Download Squad to join Robert Scoble over at Fast Company (producing for Shel Israel). Replacing Robertson? None other than b5media's founding CTO Aaron Brazell, who announced his departure 26 March.
In Brazell's resignation announcement on his personal blog, he claimed he was looking to explore new territory. In some ways, I suppose Download Squad is new territory, but it's [...]

I think it’s safe to say, I can consider myself a bit of a Web 2.0 geek now. I’ve been working at Profy for the past couple of months, and three weeks ago I was interviewed by the BBC who wanted to do an interview with me on BBC Radio Five Live, about my experiences blogging, and they wanted my opinion on Web 2.0. I explained exactly what I did (blogging about Web 2.0, gadgets, technology, the computers and the internet), [...]