Posts Tagged with ‘customer-service’

This post really should have a subtitle of “What should you be doing when it comes to customer service?” because it's one of the most crucial ways that a company can screw it up. Mistakes happen, and it's often overwhelming dealing with unhappy or unsatisfied customers. But meeting at least a bare minimum expectation can go a long way toward increasing a user base, and going the extra mile goes even farther.
I can think of several instances where companies have [...]