Posts Tagged with ‘scribd’

This post really should have a subtitle of “What should you be doing when it comes to customer service?” because it's one of the most crucial ways that a company can screw it up. Mistakes happen, and it's often overwhelming dealing with unhappy or unsatisfied customers. But meeting at least a bare minimum expectation can go a long way toward increasing a user base, and going the extra mile goes even farther.
I can think of several instances where companies have [...]

Scribd, a self-publishing network, is a self-professed Silicon Valley startup founded in 2006 by Trip Adler, Jared Friedman and Tikhon Bernstam and as the story goes, “The idea was inspired when Trip and Jared wanted to publish some of their school papers online and couldn't find an easy way to do it. They hit upon the idea of making a website designed for people to share their documents with the world… Part of the idea behind Scribd is that everyone [...]